Refund and Returns Policy

HDIPTVHUB

Refund Policy

Effective Date: 01/08/2021

Thank you for choosing HDIPTVHUB As your preferred IPTV service provider. We strive to provide you with a high-quality and reliable streaming experience. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the circumstances under which you may be eligible for a refund and the procedures to follow to request one.

Eligibility for Refunds:

We offer refunds under the following circumstances:

a) Service Unavailability: If our service experiences prolonged and unresolved downtime, making it impossible for you to access our IPTV service for a continuous period of more than 72 hours, you may be eligible for a refund.

b) Technical Issues: If you encounter persistent technical issues that prevent you from accessing our IPTV service, and our support team is unable to resolve the problem within a reasonable timeframe, you may be eligible for a refund.

Refund Request Process:

To request a refund, you must follow these steps:

a) Contact Support: If you believe you are eligible for a refund based on the criteria mentioned above, please contact our customer support team at [support email] or [support phone number] within 7 days of experiencing the issue.

b) Provide Details: When reaching out to our customer support, provide detailed information about the issue you are facing and any troubleshooting steps you have already taken. Our team will work to resolve the problem promptly.

c) Allow Investigation: We will thoroughly investigate the issue to determine eligibility for a refund. Please allow us up to 3 business days to complete the investigation.

d) Refund Processing: If your refund request is approved, we will process the refund within 7 business days to the original payment method used during the purchase. Please note that the refund amount will be based on the prorated time remaining on your subscription or the extent of the issue.

Non-Eligible Refunds:

Refunds will not be issued under the following circumstances:

a) Change of Mind: We do not provide refunds for any reason related to a change of mind or personal preference.

b) Cancellation After Trial Period: If you have signed up for a trial period and cancel your subscription after the trial ends, you are not eligible for a refund.

c) Violation of Terms of Service: Refunds will not be provided if you have violated our Terms of Service.

Fair Usage Policy:

To maintain the integrity of our refund policy, we reserve the right to refuse a refund if we believe any abuse or misuse of our IPTV service or intentional attempts to manipulate the refund system.

Modifications to the Refund Policy:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team. We value your business and are committed to providing you with exceptional service.

Sincerely,

HDIPTVHUB

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.